A&W Restaurants Quality Hotline
To Report Quality or Food Safety Issues, You Must Email: quality@awrestaurants.com
To expedite this process, please include the following in your email:
1. Restaurant Name and Number (Example: #94006 Lodi, CA)
2. Product Name and GIN Number (Example: Crispycoat Fries 1/4" Shoestrings Frozen French Fried Potatoes #61541)
3. Lot Code or Production Date (Example: 60600918232104:24; P: 2021.09.18)
4. Photo & Description of the Issue — please be specific. (Example: Fries had excessive black tips and coating falls off.)
Can't find this information? Take & submit photos of entire case.
If you are having an issue with your DC:
For all distributor questions, issues, credits, or concerns please contact your local distributor (DC) directly.
For any issues when contacting your DC, or if the DC is not responsive, please contact:
Stephen Campisano, Senior Director, A&W Operations
Restaurant Supply Chain Solutions, LLC
Office #: (502) 893-4131
Cell #: (502) 592-6399
Email: stephen.campisano@rscs.com
For all other questions, issues, or concerns, please contact:
Matt Breen, A&W Food Innovation Specialist - A&W Restaurants
Office #: (859) 219-0019
Cell #: (859) 407-9042
Email: mbreen@awrestaurants.com